Privacy Policy and Personal Data Protection

FAXE ASSESSORIA ADUANEIRA SS LTDA values and is committed to preserving privacy, security and transparency in the treatment of personal data of customers, employees, partners, users, visitors to the WWW.FAXE.COM.BR website and other individuals with whom it has any relationship. As a result, this Privacy and Data Security Policy (“Policy”) was prepared in accordance with the General Law for the Protection of Personal Data – LGPD (Law No.12.965/14 ). In addition, this Policy may be updated as a result of any regulatory update.

This Privacy Policy contains information on the use, storage, treatment, and protection of personal data collected digitally and/or physically by FAXE ASSESSORIA ADUANEIRA SS LTDA. Therefore, it is highly recommended that employees, customers, and other interested parties read with attention to this document.

Whenever using our services, employees, customers, and other interested parties accept the collection of data and the use of their personal information in the ways provided for by the Brazilian legal system, in particular the General Law for the Protection of Personal Data - LGPD (Law No.13.709/18 /18). If the necessary Personal Data is not provided, we may not be able to provide our products and/or services.

We clarify that this Policy applies when FAXE ASSESSORIA ADUANEIRA SS LTDA acts as controller of personal data of employees, customers, and other interested parties.

In this way, FAXE ASSESSORIA ADUANEIRA SS LTDA, in the role of Data Controller, is bound by the provisions of this Privacy Policy.

1.1. Data subject: is every natural/individual person to whom the personal data that is processed is referred to.

1.2. Personal Data: It is any information that allows to identify a natural/individual person or one that can make him/her identifiable. For example, your name, CPF, e-mail, telephone, among others.

1.3. Sensitive Personal Data: personal data related to racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical, or political nature, data relating to health or sex life, genetic or biometric data.

1.4. Processing of Personal Data: any operation carried out with personal data, such as those relating to the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, communication, transfer, diffusion, or extraction.

2.1. User and visitor personal data are collected by the platform as follows:

  • Whenever a user and visitor accesses pages on the WWW.FAXE.COM.BR website: information about interaction and access is collected by the company to ensure a better user and visitor experience. This data may deal with the keywords used in a search, the sharing of a specific document, comments, page views, profiles, the URL where the user and visitor come from, the browser they use and their access IPs, among others. others that may be stored and retained.

  • When a user and visitor fill out forms on the WWW.FAXECOM.BR website: contact information completed by the user is collected by the company to enable a company representative to contact the visitor. This data may also be stored and retained.

  • Through a third party: the WWW.FAXECOM.BR platform receives data from third parties, such as Facebook and Google, whenever a user interacts with an advertisement from the company. The use of this data is previously authorized by users with the mentioned third party.

2.2. The personal data obtained by FAXE ASSESSORIA ADUANEIRA SS LTDA are:

  • Data for signaling interest in any of the company's solutions, whether final consumer or new integrator, such as: e-mail, name, city and State of residence, telephone and type of project of interest;

  • Cookies Data: for optimizing navigation such as access to pages, keywords used in the search, recommendations, comments, interaction with other profiles and users, profiles followed, IP address.

  • Newsletter: the e-mail registered by the visitor who chooses to subscribe to the Newsletter will be collected and stored until the user requests to unsubscribe.

  • Sensitive data: average monthly electricity consumption.

  • We inform you that these Personal Data will be processed manually and/or with the help of computerized and/or automated means.

The Controller (FAXE ASSESSORIA ADUANEIRA SS LTDA.) will process the Personal Data to achieve specific purposes and only in the presence of a legal basis (or requirement for the treatment) provided for in the applicable legislation on privacy and protection of personal data.

Whenever employees, customers, partners, and other interested parties register and/or fill out the form offered by FAXE ASSESSORIA ADUANEIRA SS LTDA, the data will be kept confidential and will be used only for the purpose that motivated the registration.

The processing of Personal Data for purposes not provided in this Privacy Policy will only occur upon prior communication to the user, so that the rights and obligations set forth herein remain applicable.

The table below indicates the purposes of all data collected and processed by FAXE ASSESSORIA ADUANEIRA SS LTDA Check it out:


Use Legal Grounds
User and visitor well-being: improve the product and/or service offered, facilitate, expedite and fulfill the commitments established between the user and the company, improve the user experience and provide specific functionality depending on the user's basic characteristics; Legitimate interest
Platform improvements: understand how the user uses the services of the platform, to help with business and technical development. Legitimate interest
Advertisements: Present personalized advertisements to the user based on the data provided. Legitimate interest
Commercial: the data is used to personalize the content offered and generate subsidy to the platform to improve the quality of the operation of the services. Legitimate interest
User profile prediction: automated processing of personal data to assess usage on the platform. Legitimate interest
Registration data: to allow user access to certain contents of the platform, exclusively for registered users. Consent
Contract data: provide the parties with legal certainty and facilitate the conclusion of the business. Contract execution
Others. The processing of personal data for purposes not provided in this Privacy Policy will only occur upon prior communication to the user, so that the rights and obligations set forth herein remain applicable.
Use Legal Grounds

Personal data may be shared with third parties, such as:

  • Google (GOOGLE BRASIL INTERNET LTDA. 06.990.590/0001-23)
  • Facebook (FACEBOOK SERVIÇOS ONLINE DO BRASIL LTDA. 13.347.016/0001-17)
  • RD Station (RESULTADOS DIGITAIS S.A. 13.021.784/0001-86)

The sharing may be done to comply with legal, regulatory or tax requirements, as well as for the purposes mentioned above, and within the limits required and authorized by Law:

  • With employees and collaborators of FAXE ASSESSORIA ADUANEIRA SS LTDA being people directly authorized for the treatment, or by group companies that act as independent Controllers or as Treatment Agents.
  • With its customers and partners whenever necessary and/or appropriate for the provision of related services.
  • With companies and individuals hired to perform certain activities and services on behalf of FAXE ASSESSORIA ADUANEIRA SS LTDA
  • With suppliers and partners to carry out the services contracted with FAXE ASSESSORIA ADUANEIRA SS LTDA
  • For administrative purposes such as: research, planning, service development, security and risk management.
  • Whenever necessary, as a result of legal obligation, determination of a competent authority, or judicial decision.

In the event of sharing your Data with third parties, all the subjects mentioned in the above items must use the shared Data consistently and in accordance with the purposes for which they were collected (or to which the User previously consented), as determined in this Privacy Policy, as well as observing other website or country privacy statements, and all applicable privacy and data protection laws.

If Data is shared, the third party will receive only the data necessary for the provision of the contracted services. It should be noted that our contracts are prepared in compliance with the data protection rules of the Brazilian legal system. However, our partners have their own Privacy Policy, which may differ from this one.

Whenever you are redirected to a third-party application or website, you will no longer be governed by this Privacy Policy or our Platform Terms of Service. We are not responsible for the privacy practices by other sites, and we encourage you to read their privacy statements.

No document and/or personal information will be disclosed and/or shared, unless expressly authorized by its holder or by Court order or by legal determination.

No documents and/or personal information will be sold. Furthermore, the personal information of Users (called Owners) will not be individually exposed to third parties, except as established in this instrument or pursuant to the Law and by Court order.

Some of the third parties with whom we share your data may be located or have facilities located in foreign countries, in any case, your personal data will be subject to the Geneteção de dados.

In this sense, to ensure and comply with legal requirements, FAXE ASSESSORIA ADUANEIRA SS LTDA is committed to adopting efficient standards of cyber security and data protection.

The Personal Data of employees, customers, partners and all other individuals who have any relationship with FAXE ASSESSORIA ADUANEIRA SS LTDA. are stored digitally and/or physically during the necessary period for the provision of the service or the fulfillment of the purposes set out in this document, in accordance with the provisions of item I of article 15 of the LGPD.

The data will be deleted whenever they are no longer useful for the purposes to which they were collected, or whenever the user requests their deletion, except in the event of need to comply with legal or regulatory obligations, in accordance to the General Law for the Protection of Personal Data.

Also, the personal data of the holders will only be kept after the end of their treatment in the cases provided for in Article 16 of the General Law for the Protection of Personal Data - LGPD (Law No. 13.709/18), which are:

  • For compliance with a legal or regulatory obligation by the controller.
  • For study by a research body, guaranteeing, whenever possible, the anonymization of personal data;
  • For the transfer to a third party, provided that the data processing requirements set forth in this Law are complied with; and/or
  • For the exclusive use of the controller, its access by a third party is prohibited, and provided that the data is anonymized.

All data that employees, customers, partners and other individuals, who have a link with FAXE ASSESSORIA ADUANEIRA SS LTDA, provide will be treated with confidentially and solely to achieve specific purposes. To keep personal information secure, we use physical, electronic (our servers) and managerial tools, guided by our policies and security standards to protect your privacy.

These tools are applied considering the nature of the personal data collected, the context, the purpose of the treatment and the risks that any violations would generate for the rights and freedoms of the data subject collected and processed.

Among the measures we have adopted, we highlight the following:

  • Only authorized persons have access to the personal data of employees, customers, partners and all other individuals who have any connection with FAXE ASSESSORIA ADUANEIRA SS LTDA;
  • Access to personal data is carried out only after a commitment to confidentiality;
  • Personal data is stored in a safe and suitable environment.

FAXE ASSESSORIA ADUANEIRA SS LTDA is committed to adopting the best postures to avoid security incidents. However, it is necessary to point out that no transmission of information is completely safe and risk-free, being susceptible to the occurrence of technical failures, viruses or similar actions. It is possible that, despite all our security protocols, problems of the sole fault of third parties occur, such as cyber attacks by hackers, or also as a result of the negligence or recklessness of the user/customer himself.

In the event of a security incident that may generate relevant risk or damage to the holders of personal data, FAXE ASSESSORIA ADUANEIRA SS LTDA undertakes to ensure full effort to remedy the consequences of the event. In addition, we will communicate to those affected and the National Data Protection Authority about what happened, in line with the provisions of the General Data Protection Law.

Cookies refer to text files sent by the platform to the user's and visitor's computer, and which are stored there, with information related to navigation on the website. Such information is related to access data such as location and time of access and is stored by the user's and visitor's browser so that the platform's server can read them later to customize the services of the platform.

The user and visitor of the WWW.FAXE.COM.BR platform acknowledges and accepts that a navigation data collection system may be used through the use of cookies.

For all personal data collection, FAXE ASSESSORIA ADUANEIRA SS LTDA will always follow the following rules:

  • Only essential information for the services offered will be collected;
  • If it is necessary to collect other personal data, we will take due care to collect your authorization to do so;
  • Any authorization to collect will be accompanied by the appropriate degree of information;
  • The personal data collected will only be used to fulfill the purposes informed by the data subjects.

By accessing our website and consenting to the use of Cookies, the Data Subject declares that one knows and accepts the use of a navigation data collection system, that is, one consents to the use of Cookies on his device.

FAXE ASSESSORIA ADUANEIRA SS LTDA uses the following Cookies:

  • The persistent cookie remains on the hard drive of the user and visitor after the browser is closed and will be used by the browser on subsequent visits to the website. Persistent cookies can be removed by following your browser's instructions.
  • The session cookie is temporary and disappears after the browser is closed. You can reset your web browser to refuse all cookies, however some features of the platform may not function properly if the ability to accept cookies is disabled.

The Data Subject may, at any time and at no cost, change permissions, block or refuse Cookies. However, revocation of consent for certain Cookies may make it impossible for some features of the platform to perform correctly.

In addition, the Data Subject may have more information about the Cookies we use and how they work in our Cookies Policy, available at this link (Cookies Policy).

After the Owner's consent, the proper processing of personal data will be carried out.

Consent is a free, informed, and unequivocal expression by which the Data Subject authorizes FAXE ASSESSORIA ADUANEIRA SS LTDA. to process personal data.

Thus, in line with the General Data Protection Law, personal data will only be collected, processed, and stored with prior and express consent.

Inclusive, o consentimento será obtido de forma específica para cada finalidade, evidenciando o compromisso de transparência e boa-fé da FAXE ASSESSORIA ADUANEIRA SS LTDA. para com seus colaboradores, clientes, parceiros etc., seguindo as regulações legislativas pertinentes. In addition, consent will be obtained specifically for each purpose, evidencing FAXE ASSESSORIA ADUANEIRA SS LTDA's commitment to transparency and good faith. towards its employees, customers, partners, etc., following the relevant legislative regulations.

When using the services of FAXE ASSESSORIA ADUANEIRA SS LTDA and providing personal data, the Data Subject is aware of and consenting to the provisions of this Privacy Policy, in addition to knowing their rights and how to exercise them.

Once registered, the Data Subject may, at any time, review and change their registration information.

It is worth noting that at any time and at no cost, the Data Subject may revoke the consent given to FAXE ASSESSORIA ADUANEIRA SS LTDA.

FAXE ASSESSORIA ADUANEIRA SS LTDA guarantees the rights provided for in Article 18 of the General Data Protection Law. Thus, the Data Subject may, free of charge and at any time:

  • Confirm the existence of data processing, in a simplified way or in a clear and complete format.
  • Access your data, being able to request them in a legible copy in printed form or by electronic means, safe and suitable.
  • Correct your data, by requesting the edition, correction or update thereof.
  • Limit your data whenever unnecessary, excessive, or treated in violation of legislation through anonymization, blocking or elimination.
  • Request the portability of your data, through a report of registration data that FAXE ASSESSORIA ADUANEIRA SS LTDA. deals about you.
  • Delete your data processed from your consent, except in cases provided for by law.
  • Revoke your consent, disallowing the processing of your data.
  • Inform yourself about the possibility of not providing your consent and about the consequences of denial.

To exercise the rights provided for in the LGPD, the Data Subject must contact FAXE ASSESSORIA ADUANEIRA SS LTDA. via the following email:

In order to ensure your correct identification as the holder of personal data, we may request documents or other evidence that can prove your identity. In this case, you will be informed in advance.

The customer/user guarantees and is responsible for the veracity, accuracy, validity and authenticity of the information provided to purchase our products or services. FAXE ASSESSORIA ADUANEIRA SS LTDA has no responsibility in the event of the insertion of false data or its inaccuracy, if any inaccuracy is detected.

The current version of the Privacy Policy was formulated and last updated on: 2022/02/10 (10 de February de 2022).

We reserve the right to modify this Privacy Policy at any time, mainly depending on the adequacy of any changes made to our website or in the legal scope. If we make any material changes to this policy, we will notify you.

Any changes will take effect as of their publication on our website.

FAXE ASSESSORIA ADUANEIRA SS LTDA provides for the liability of agents who work in the data processing processes, in accordance with Articles 42 to 45 of the General Data Protection Law.

FAXE ASSESSORIA ADUANEIRA SS LTDA is responsible for the security of the data processing processes and the fulfillment of the purposes described in this instrument.

FAXE ASSESSORIA ADUANEIRA SS LTDA undertakes to keep this Privacy Policy updated, observing its provisions and ensuring compliance.

In addition, it undertakes to seek technical and organizational conditions that are safely able to protect the entire data processing process. Even if the National Data Protection Authority (ANPD) requires the adoption of measures in relation to the processing of data carried out by FAXE ASSESSORIA ADUANEIRA SS LTDA., we undertake to follow them.

For the settlement of disputes arising from this instrument, Brazilian law will be fully applied. Any disputes must be presented in the Court of Comarca where the company's headquarters are located.

Sincerely,
FAXE ASSESSORIA ADUANEIRA LTDA.

Cookies Policy

This Cookies Policy is a complementary document to the Privacy Policy of FAXE ASSESSORIA ADUANEIRA SS LTDA, available at this link: (Privacy Policy***). In this document, the Personal Data Subject (“User”) will find objective and clear information about what Cookies are, which Cookies we use in our applications, what role they play and how to configure them.

Cookies are small files that are downloaded and saved on the computer, smartphone or any other device with internet access when the user visits the FAXE.COM.BR website.

This file will be accessible on the servers of FAXE Assessoria Aduaneira. to collect information about the User, regarding their browsing habits on our pages and we will only retain information related to their preferences, to allow us to improve their usability and browsing experience on our portals.

It is important to note that these cookies do not contain specific personal information, such as sensitive or banking data, nor do they collect information of any nature stored on your computer.

Your browser stores cookies on your hard drive, but they take up minimal memory space, which do not affect your computer's performance. Most information is deleted as soon as you log out.

Cookies, in terms of their owners, can be:

  • Session or temporary cookies: these are cookies that expire as soon as the user closes their browser, ending the session
  • Persistent or permanent cookies: these are cookies that remain on your device for a specified period or until the user deletes them.

Cookies, in terms of their purpose, can be:

  • Necessary cookies: these are essential cookies that enable navigation in FAXE ASSESSORIA ADUANEIRA SS LTDA applications. and access to all resources; if so, our services may perform poorly or not work at all.
  • Performance cookies: these are cookies that optimize the way our applications work, collecting anonymous information about the pages accessed. These details are only used to improve the functioning of the website.
  • Functionality Cookies: These are cookies that memorize your preferences and choices, such as your username, language, and location.
  • Tracking cookies: These are set by trusted third party networks (I.E Google Analytics) to track details such as the number of unique visitors and page views to help us understand how you use the website and how we can improve your experience. These cookies can track things like how much time you spend on the site and the pages you visit so that we can continue to produce engaging content.
  • Advertising Cookies: These are cookies that target ads based on your interests and limit the number of times the ad appears.

FAXE ASSESSORIA ADUANEIRA SS LTDA. uses Cookies to provide the best user experience, making our applications easier and more personalized, based on your browsing choices and behavior.

Thus, we seek to understand how the User uses our applications and adjust the content to make it more relevant, in addition to memorize their preferences.

Cookies participate in this process while they store, read and execute the data necessary to fulfill our purpose.

Below we list all the Cookies that can be used by FAXE ASSESSORIA ADUANEIRA SS LTDA.

It is important to remember that the User will be able to manage the permission granted for each Cookie in its browser.


Cookie Time Description
Proprietary cookies Session or temporary cookies Necessary cookies: these are essential cookies that enable navigation in FAXE ASSESSORIA ADUANEIRA SS LTDA applications. and access to all resources; if so, our services may perform poorly or not work at all.
Cookie Time Description


FAXE ASSESSORIA ADUANEIRA SS LTDA may make use of different third-party applications and services to improve users' experience. This includes social media platforms such as Facebook and Twitter (through the use of share buttons) or embedded content from YouTube and Vimeo. As a result, cookies may be set by these third parties, and used by them to monitor your online activity. FAXE ASSESSORIA ADUANEIRA SS LTDA informs that it has no direct control over the information that is collected by these cookies.

The installation of cookies is subject to your consent. Although most browsers are initially configured to automatically accept cookies, the User can review their permissions at any time, so to block them, accept them or activate notifications whenever some cookies are sent to their device.

Currently, the first time the User accesses our applications, it will be required its agreement with its installation. Only after your acceptance they be activated.

Therefore, we use a system (information banner or other mechanism that alerts and requests consent) on the home page of FAXE ASSESSORIA ADUANEIRA SS LTDA. In this way, we not only ask for your agreement, but also inform you that continued navigation on our websites will be understood as consent.

As mentioned before, the User may, at any time and at no cost, change permissions, block or refuse Cookies. However, revocation of consent for certain Cookies may make it impossible for some features of the platform to perform correctly.

To manage the cookies of your browser, just do it directly in the browser settings, in the Cookies management area.

For FAXE ASSESSORIA ADUANEIRA SS LTDA. privacy and trust are fundamental to our relationship with the User. We are always updating to maintain the highest security standards.

Therefore, we reserve the right to change this Cookies Policy at any time. The changes will take effect soon after its publication, the User will be notified.

By continuing to browse our applications, after this change becomes effective, the User agrees with them. We advise you to always check this Policy as well as our Privacy Policy.

If you have any questions about this Cookies Policy, please contact us by the following means:

This Cookie Policy was last time updated on: 2022/02/10.

São Bernardo do Campo, 10 de February de 2022.

Graciously,
FAXE ASSESSORIA ADUANEIRA LTDA.

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